What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro payments: Unable to change the price of a product from the new payment wizard

    Asked by atlantaleague on October 17, 2016 at 10:41 AM

    attempting to change the product price but the new price will not save into my form, please help

    product cannot not save new price
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    JotForm Support

    Answered by Kiran on October 17, 2016 at 12:18 PM

    I am able to replicate the issue at my end. Please allow me some time to run few tests and get back to you. 

    Thank you for your patience.

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    JotForm Support

    Answered by Kiran on October 17, 2016 at 12:50 PM

    Thank you for being patient. It seems that the issue is happening with the existing products in the wizard. Could you try adding a new product in the wizard with the new price and delete the old product? You should be also able to change the pricing for the product added. 

    I am forwarding the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Thank you!!