Form's submission page shows blank submission.

  • CLMBELL
    Asked on October 18, 2016 at 5:53 AM

    Hi,

    Among other things, we use Jot Form to collect exam enrollments. 

    As you can see from the attached screen shot, according to the back end we received 8 empty submissions. As several of the fields the client fills in are obligatory they shouldn't be there.

    Can you please tell me what could be causing this?

     

    Thanks

    Paul Murphy

     

    Jotform Thread 963803 Screenshot
    Page URL: https://form.jotformeu.com/50633570572353
  • Ashwin JotForm Support
    Replied on October 18, 2016 at 7:08 AM

    Hello Paul,

    Please ensure that you have logged in to your JotForm account using EU domain:  https://eu.jotform.com 

    I would also suggest you please check the "Europe Datacenter" under "Data" tab of your account page. Please check the screenshot below:

    Forms submission page shows blank submission Screenshot 20

    Do get back to us if the issue persists.

    Thank you!

  • Ashwin JotForm Support
    Replied on October 18, 2016 at 7:09 AM

    Hello Paul,

    Please ensure that you have logged in to your JotForm account using EU domain:  https://eu.jotform.com 

    I would also suggest you please check the "Europe Datacenter" under "Data" tab of your account page. Please check the screenshot below:

    Forms submission page shows blank submission Screenshot 20

    Do get back to us if the issue persists.

    Thank you!