All my submissions are coming in blank

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    EduKent
    Asked on October 18, 2016 at 08:29 AM

    I have tested this but all submissions since 2 weeks ago are just coming in blank and then not showing at all on the excel download

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    candy
    Answered on October 18, 2016 at 08:34 AM

    Hello,

    I've checked your account. I recommend you, open your submissions via this link below after being login:

    https://eu.jotform.com/submissions/62153027183348

    Please check again. If you need further clarification, do not hesitate to ask.

    Thanks.

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    EduKent
    Answered on October 18, 2016 at 08:44 AM

    Thanks this now shows me the missing submissions but the rest have disappeared. I am not seeing the reverse
    Is there a way to fix this permanently?

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    Chriistian
    Answered on October 18, 2016 at 10:28 AM

    Hi,

    Can you please go to Account > Data and enable the following options in your account? Please see steps below.

     

    Do let us know how it goes.

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    EduKent
    Answered on October 18, 2016 at 10:36 AM

    Great, all fixed! Many thanks