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EduKentAsked on October 18, 2016 at 8:29 AM
I have tested this but all submissions since 2 weeks ago are just coming in blank and then not showing at all on the excel download
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candyReplied on October 18, 2016 at 8:34 AM
Hello,
I've checked your account. I recommend you, open your submissions via this link below after being login:
https://eu.jotform.com/submissions/62153027183348
Please check again. If you need further clarification, do not hesitate to ask.
Thanks.
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EduKentReplied on October 18, 2016 at 8:44 AM
Thanks this now shows me the missing submissions but the rest have disappeared. I am not seeing the reverse
Is there a way to fix this permanently? -
Chriistian Jotform SupportReplied on October 18, 2016 at 10:28 AM
Hi,
Can you please go to Account > Data and enable the following options in your account? Please see steps below.
Do let us know how it goes.
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EduKentReplied on October 18, 2016 at 10:36 AM
Great, all fixed! Many thanks