All my submissions are coming in blank

  • EduKent
    Asked on October 18, 2016 at 8:29 AM

    I have tested this but all submissions since 2 weeks ago are just coming in blank and then not showing at all on the excel download

    Jotform Thread 963878 Screenshot
  • candy
    Replied on October 18, 2016 at 8:34 AM

    Hello,

    I've checked your account. I recommend you, open your submissions via this link below after being login:

    https://eu.jotform.com/submissions/62153027183348

    Please check again. If you need further clarification, do not hesitate to ask.

    Thanks.

  • EduKent
    Replied on October 18, 2016 at 8:44 AM

    Thanks this now shows me the missing submissions but the rest have disappeared. I am not seeing the reverse
    Is there a way to fix this permanently?

  • Chriistian Jotform Support
    Replied on October 18, 2016 at 10:28 AM

    Hi,

    Can you please go to Account > Data and enable the following options in your account? Please see steps below.

    All my submissions are coming in blank Image 1 Screenshot 20

     

    Do let us know how it goes.

  • EduKent
    Replied on October 18, 2016 at 10:36 AM

    Great, all fixed! Many thanks