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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All my submissions are coming in blank

    Asked by EduKent on October 18, 2016 at 08:29 AM

    I have tested this but all submissions since 2 weeks ago are just coming in blank and then not showing at all on the excel download

    Screenshot
    Submissions all in my submissions
  • Profile Image
    JotForm Support

    Answered by candy on October 18, 2016 at 08:34 AM

    Hello,

    I've checked your account. I recommend you, open your submissions via this link below after being login:

    https://eu.jotform.com/submissions/62153027183348

    Please check again. If you need further clarification, do not hesitate to ask.

    Thanks.

  • Profile Image

    Answered by EduKent on October 18, 2016 at 08:44 AM

    Thanks this now shows me the missing submissions but the rest have disappeared. I am not seeing the reverse
    Is there a way to fix this permanently?

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    JotForm Support

    Answered by Chriistian on October 18, 2016 at 10:28 AM

    Hi,

    Can you please go to Account > Data and enable the following options in your account? Please see steps below.

     

    Do let us know how it goes.

  • Profile Image

    Answered by EduKent on October 18, 2016 at 10:36 AM

    Great, all fixed! Many thanks