What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form delivery issues...

    Asked by designservicesATAS on May 02, 2012 at 01:25 PM

    Jotform has been working great for my team at work, but we had a slight issue yesterday. A project requestor filled out our form and received confirmation, but the form was never delievered to our design team via email like it always had. Nothing had been changed on our end. Was this an issue on your end or do you think it was on our end? Just want to make sure this doesn't happen again as a missed project could be a big issue.

    Thanks.

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    Answered by Cityplex on May 02, 2012 at 01:47 PM

    I have not gotten all my emails from the system in the last couple of days. 

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    Answered by gori-mathew on May 02, 2012 at 06:06 PM

    Hi,

    We apologise for inconeviences this issue has caused you. I have checked our mail logs, and can see mails are being delivered from our servers.

    Can you try changing the notification email and test if it works. Also adding Jotmail's Server IPs will also assist.
    Please have your ISP or email provider to whitelist the following ips; http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this worked out!