What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't reset my password.

    Asked by Brian  on October 18, 2016 at 07:22 PM

    I provided my email and it said an email with password reset instructions were sent. I still haven't received anything.

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    JotForm Support

    Answered by Chriistian on October 18, 2016 at 10:11 PM

    May I ask what is your account username? I checked your email address brkhoh@*****.com but there doesn't seem to be an account connected to that address. Only guest accounts were connected to your email address. Please note that guest accounts are created when a user creates a form without logging in to their registered account. It is possible that you are not getting any password reset instruction because there wasn't an account created yet.

    The guest account named guest_62416492661054 had this form: http://www.jotform.us/form/62417099154156. Is this one of your forms? If yes, then this means you do not have an account yet. Please signup for a Free account and make sure to use the same email address so that the form that was created on the guest account will be transferred to the Free account.

    Please let us know how it goes.
    Thank you.

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    Answered by Brian  on October 18, 2016 at 11:44 PM
    Got it. Thank you!
    Brian Hoh, Realtor®
    Marvin Gardens Real Estate
    (925) 324-7986
    CalBRE #01984699
    "The Runnin' Realtor"