What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not Found - This form is disabled

    Asked by gmmauigroup on October 18, 2016 at 08:52 PM

    I get this message when trying to preview my form.  However, the form is enabled.  I have tried disabling and re-enabling as well as clearing all cookies, cache, etc...  And different browsers.

    Page URL:
    https://form.jotform.com/62917538860163

    form is disabled cache message preview different
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    JotForm Support

    Answered by Kevin_G on October 18, 2016 at 11:09 PM

    I have checked your account and it is currently suspended, this happens when our anti-phishing system detects that you're asking for information not allowed on your forms, then our system proceeds to suspend the form and account. 

    However, this does not seem to be the case on your form and I can see it is clean, I have re-activated your form and it should work fine now, please check and let us know if you have any question. 

    I would also suggest you to check our terms so you can see what you can and cannot ask in your forms: http://www.jotform.com/terms/