What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not Found - This form is disabled

    Asked by gmmauigroup on October 18, 2016 at 08:52 PM

    I get this message when trying to preview my form.  However, the form is enabled.  I have tried disabling and re-enabling as well as clearing all cookies, cache, etc...  And different browsers.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on October 18, 2016 at 11:09 PM

    I have checked your account and it is currently suspended, this happens when our anti-phishing system detects that you're asking for information not allowed on your forms, then our system proceeds to suspend the form and account. 

    However, this does not seem to be the case on your form and I can see it is clean, I have re-activated your form and it should work fine now, please check and let us know if you have any question. 

    I would also suggest you to check our terms so you can see what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

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    Answered by lunchymoon on January 24, 2017 at 01:36 PM

    I'm getting the same error with my form :

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    JotForm Support

    Answered by Kevin_G on January 24, 2017 at 02:41 PM


    I can see you opened your own thread regarding this: https://www.jotform.com/answers/1044827 

    We will assist you on that thread as soon as possible. 

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    Answered by lunchymoon on January 24, 2017 at 03:45 PM
    Ok thanks...I saw It is now working bit It was bot updating with mi most
    recent changess
    . Maybe the database take a while ti get the changes?
    Btw this is not a High priority issue
    Thanks in advance
    Il 24 gen 2017 8:41 PM, "JotForm" ha scritto:
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    JotForm Support

    Answered by jonathan on January 24, 2017 at 08:12 PM


    Please use your own thread here for your follow up or updated message



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    Answered by jorgesalvadormaulahumada on February 18, 2017 at 01:45 AM

    Tengo el mismo problema, me pueden decir el motivo porfavor?

    I have the same problem, can you tell me the reason please?

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    JotForm Support

    Answered by Jim_R on February 18, 2017 at 06:58 AM

    @jorgesalvadormaulahumada - My colleague already replied to you on your own thread here https://www.jotform.com/answers/1069633

    If you have something to add or have a followup question, open your thread by clicking this link then post your reply from there.