What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading File Size Limit Problem

    Asked by Kim Larson on May 02, 2012 at 03:42 PM

    If maximum file size is exceeded, why does the "Upload error" message appear after hitting "Submit" and not turn pink and not allow to "submit"?
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    JotForm Support

    Answered by Goldo on May 02, 2012 at 05:36 PM

    Please provide us the browser you've used and it's version for us to replicate the issue on our end.

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    Answered by medwards on May 07, 2012 at 10:38 AM

    http://form.jotformpro.com/form/20673761097964.  This works fine on Chrome, but on IE no "pink" error, just a black screen.  We have no control on what browser the end user is using.

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    JotForm Support

    Answered by Goldo on May 07, 2012 at 02:05 PM

    I have forwarded your concern to our developers to see if anything can be done from our end to fix this. We will get back to you as soon as we got updates.

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    JotForm Support

    Answered by liyam on February 15, 2013 at 11:50 PM

    We apologize for missing to update on this.  Unfortunately, doing this functionality in Internet Explorer is not possible since it is vulnerable to hacking and some firewalls and antivirus softwares might consider the look-up to the user's computer as an intrusion.

    But as soon as we get updates for IE browsers, we'll sure to add this feature.