What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    the encryption doesn't pop up

    Asked by krivera1977 on October 19, 2016 at 01:59 PM

    I have my key but it no longer pops up to request it

    encryption key
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    Answered by Irshad on October 19, 2016 at 05:09 PM

    I have checked your recent form https://www.jotform.com/62507197495163. It seems you have disabled the Form encryption. Encryption key popup, will only appear, when you will enable Encrypt Form data option.


    After enabling the encryption option of your form, if the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page. 

    If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.

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    Answered by krivera1977 on October 19, 2016 at 07:44 PM
    I'm aware I changed that I'm referring to the submissions previous which are encrypted
    Kevin Matthew Rivera
    CEO & Small Business Advocate
    800-715-2613 x 201 Office
    305-809-8008 Fax
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    Answered by krivera1977 on October 19, 2016 at 07:44 PM
    Thank you for your help... My problem is that I have existing submissions which now I cannot see for some reason
    Click the link to schedule an appointment with me. https://app.hubspot.com/meetings/kevin38
    Best Regards:
    Kevin M Rivera
    CEO & Small Business Advocate
    "Funding Entrepreneurs Coast to Coast"
    Cash Flow Capital, Inc.
    800-715-2613 Toll Free
    305-697-9704 Local
    305-809-8008 Fax
    267-930-4000 Conference Line #830-371-202
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    JotForm Support

    Answered by seth on October 20, 2016 at 03:59 AM

    Your new question is the same as the previous one but we misunderstood it, so I transferred it to another thread. Please follow support answers there: