What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to cancel my subscription

    Asked by hawkinstl on October 19, 2016 at 04:57 PM
    I need to cancel my JotForm subscription since it is not needed
    JotForm JotForm Subscription
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    JotForm Support

    Answered by owen on October 20, 2016 at 02:10 AM

    Hi,

    Do you want your subscription to be cancelled immediately or do you want to wait for the period end? Because it seems like you have just made a payment today. If you want to cancel immediately I can refund the payment you made today and I can downgrade you to the free plan.

    Please let us know about your preference on this matter. We will be waiting for your response. 

    Thank you for contacting us. 

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    Answered by hawkinstl on October 31, 2016 at 11:35 AM

    I wanted it cancelled immediately so it would be nice if I could get a refund.  thanks!

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    JotForm Support Manager

    Answered by Jeanette on October 31, 2016 at 12:02 PM

    I cancelled and refunded it as requested here.