What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Phishing - Forms Not Found

    Asked by HQFiscal on October 19, 2016 at 08:44 PM

    Hello,

    I believe my forms may have been shutdown by JotForms automatic phishing detection.  

    I am not a phisher so how can i get the forms turned back on?  JotForm is part of my new-client on-boarding processes and right now that process has come to a screeching halt.  Any help would be most appreciated.  

     

    Cheers,

    Chris.

    HQFiscal

    forms not found My Forms JotForm hello and
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    JotForm Support

    Answered by Helen on October 20, 2016 at 05:00 AM

    I have checked your forms and they contains a lot of Password. Your account was suspended because of violeting our terms of use. You can not directly get personal sensitive information such as password, credit card details and social security numbers. If you insist on collecting any of these information, your account will be suspended again by our anti-phsihing system.  

    I have deleted all Password fields and activated your account. Your forms should be loading fine now.

    Do let us know if you need further assistance.

  • Profile Image

    Answered by HQFiscal on October 20, 2016 at 03:04 PM

    Good day, 

    Ah, i missed the specific wording in you T/Cs stating you will shutdown any form collecting this sensitive information, not just forms that are determined to be created for the purpose of Phishing.  Unfortunately i am utilizing JotForms specifically to collect this sensitive data form my clients because of your great security and double key encryption solution.  

    I do not want to violate your T/Cs so I will have to find another form provider.  Can you recommend another company that has the same level of security and encryption that Jot Offers?  

     

    Thank you,

    Chris

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    JotForm Support

    Answered by Kevin_G on October 20, 2016 at 07:37 PM

    I'm not sure if other Form Builders will allow to collect such sensitive data; however, you may check these other sites that will allow you to create forms online: 

    https://www.formstack.com/

    https://www.wufoo.com

    https://www.typeform.com/

    https://www.cognitoforms.com/

    https://www.formsite.com/

    What I would suggest you is to develop your own form so you avoid being suspended because of violating terms. 

    Here is a link to a sample HTML form that you may use: http://bootsnipp.com/forms