Encrypted Forms | I have existing submissions which now I can't see

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krivera1977
Asked on October 20, 2016 at 03:57 AM

First Post:

I'm aware I changed that I'm referring to the submissions previous which are encrypted

Kevin Matthew Rivera

Second Post:

Thank you for your help... My problem is that I have existing submissions which now I cannot see for some reason
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seth
Answered on October 20, 2016 at 04:51 AM

Hello,

After disabling the previous encryption, it is normal that you cannot see the previous submissions. If you want to see them you need to insert the old key. If you have created a new key to enable encryption again, the issue gets tricky.

If you haven't enabled encryption yet please enable it. After that you can see your old submissions.

If you have created a new key, you need to upload old key to see the old submissions.

I hope this answer helps. If the problem persists after trying these options, please contact us again.

Good Luck!
seth
Answered on October 20, 2016 at 09:16 AM

We did test your issue and found out that one can't insert old key to screen old encrypted submissions. In all cases Jotform uploads new key.

We are escalating the issue to our developers. We will inform you about the issue under this thread.

Regards.