The submissions of our forms are not visible in IE & Chrome browser

  • faillissementen
    Asked on October 20, 2016 at 7:01 AM

    Dear support,

     

    The submissions of our forms are not visible in IE & Chrome browser, however, it dóes work in Firefox. Our company only uses IE and we really need to check the data (a.k.a previews submissions). Could someone provide us a solution please? Many thanks

    Jotform Thread 966184 Screenshot
    Page URL: https://www.jotform.com/submissions/60463353052953
  • omerorkun JotForm Data Scientist
    Replied on October 20, 2016 at 10:02 AM

    Hi,

    The issue here should be related with Europe Datacenter. You should be able to see your submissions without a problem on any browser once you enable this option.

    Here is how to do it:

    1. Go to your data page: https://eu.jotform.com/myaccount/data

    2. Enable "Europe Datacenter" option here:

    The submissions of our forms are not visible in IE & Chrome browser Image 1 Screenshot 20

    Please apply this and check if you still have an issue about seeing your submissions. Let us know if you do.

    Thank you for contacting us. 

  • faillissementen
    Replied on October 20, 2016 at 10:11 AM

    That worked for us. Many thanks!!