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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The submissions of our forms are not visible in IE & Chrome browser

    Asked by faillissementen on October 20, 2016 at 07:01 AM

    Dear support,

     

    The submissions of our forms are not visible in IE & Chrome browser, however, it dóes work in Firefox. Our company only uses IE and we really need to check the data (a.k.a previews submissions). Could someone provide us a solution please? Many thanks

    Page URL:
    https://www.jotform.com/submissions/60463353052953

    Screenshot
    Submissions not visible in visible
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    JotForm Support

    Answered by owen on October 20, 2016 at 10:02 AM

    Hi,

    The issue here should be related with Europe Datacenter. You should be able to see your submissions without a problem on any browser once you enable this option.

    Here is how to do it:

    1. Go to your data page: https://eu.jotform.com/myaccount/data

    2. Enable "Europe Datacenter" option here:

    Please apply this and check if you still have an issue about seeing your submissions. Let us know if you do.

    Thank you for contacting us. 

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    Answered by faillissementen on October 20, 2016 at 10:11 AM

    That worked for us. Many thanks!!