What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to verify Paypal Pro credentials

    Asked by Arabify on October 20, 2016 at 10:25 AM

    When I enter the API credentials for the PayPal pro field, it fails to verify it with the message  'unable to verify'. The information is direct from PayPal. I have a PayPal Pro subscription. Please advise.

    problem message information direct a
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    JotForm Support

    Answered by Kiran on October 20, 2016 at 12:13 PM

    I see that your Payment form in the account is configured with Stripe payment. Did you change the payment field from PayPal Pro to Stripe? Are you still experiencing the issue and want to use the PayPal Pro with the same form?

    If you are referring to a different form, please let us know the form ID/URL so that we can assist you further.

    Thank you!