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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Forms: Pop-up error message always appears when viewing form from the My Forms page.

    Asked by veshman on October 20, 2016 at 04:53 PM

    Hi, 

     

    Recently, when I try to "view form" from the drop-down, a new tab opens up with an redirect type of URL, and nothing shows up. 

    Back on the original tab, I'm getting a notification about turning pop-ups off. But pop-ups are not blocked and I don't have adware blocking.

    If I "Publish" the form, I can copy and paste the link, and it loads normally.

     

    I've cleared all my cookies and history for Jotform.

    I'm using Safari.

     

    Please advise,

     

    Thanks,

     

    Page URL:
    https://form.jotform.com/veshman/OHC-intake

    view form pop-up blocked
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 20, 2016 at 10:40 PM

    Not really sure what you mean. Have you embedded your form as a popup in your webpage? If you have, please share the link to the page where it is embedded, so we can check further.

    On regards of the custom link you have provided, it loaded the form without an issue:

    If that is not what you mean, please provide a screenshot to illustrate better: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum 

    We will be glad to assist you.

  • Profile Image

    Answered by veshman on October 20, 2016 at 10:59 PM

    Here are the screenshots...

     

     

  • Profile Image

    Answered by veshman on October 20, 2016 at 11:02 PM

    Incidentally, just to upload the screenshots, I had to switch to Firefox. As soon as I clicked the file browser button, a small pop-up would flash and then the whole thing closed and an image placeholder icon was inserted into the text field.

    The problem is happening in Safari on Mac OS X.

    This had not been a problem for the whole time I have been using and developing in JotForm, so this is new.

     

    thanks,

     

    Bhavesh Patel

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 21, 2016 at 03:46 AM

    I checked the View Form feature on your account and I was able to replicate the issue there.

    I tried the same on my own form and I was able to replicate the second half of the issue. Although my test form shows up on the new tab, I still get the pop-up error on the other tab.

    I will forward this issue to our backend team for further investigation. I will let you know on this thread once we have an update. Thank you.

  • Profile Image
    JotForm Support

    Answered by beril on October 21, 2016 at 04:42 AM

    Hello Bhavesh,

    This issue should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.

  • Profile Image

    Answered by veshman on October 21, 2016 at 02:02 PM

    Hi, thanks for the quick support. My "View Form" button resolves to :

     

    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fwww.jotform.com%2Fveshman%2FOHC-intake

     

    but it's a blank page, no form is displayed

     

    here is the source code of the page:

     

    <body>

    <script>

    function getParameterByName(name)

    {

     name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");

     var regexS = "[\\?&]" + name + "=([^&#]*)";

     var regex = new RegExp(regexS);

     var results = regex.exec(window.location.search);

     if(results == null)

       return "";

     else

       return decodeURIComponent(results[1].replace(/\+/g, " "));

    }

     

    // when popup is blocked, chrome executes these scripts so we need to check for window inner height

    // 

    if (window.innerHeight !== undefined || window.innerHeight != 0)

    window.opener.popupAlive();

     

    var targetDestination = getParameterByName("target");

     

    if(targetDestination.toLowerCase().startsWith('http://form.jotform') || targetDestination.toLowerCase().startsWith('https://form.jotform'))

    window.location.href = getParameterByName("target");

     

    </script>

     

    </body>

  • Profile Image
    JotForm Support

    Answered by Mike on October 21, 2016 at 04:16 PM

    It seems that the issue with notification about blocked pop-ups is fixed, but the View Form option is still not working with the Custom URL forms.

    We will escalate the second issue to our developers via the next thread:

    https://www.jotform.com/answers/968290

    Thank you.