Why am I getting duplicated form submissions?

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    FinalDecision502
    Asked on May 03, 2012 at 10:30 AM

    Hello-

     

    I have 2 forms I am currently using.  A MICHIGAN order form and a OHIO SOUTH order form.  When the Ohio South order form comes thruough, I get only one copy, which is correct.  When a Michigan order form is submitted, I get a copy of the Michigan order form and the the same information is copied on a Ohio South order form and sent again.  So essintially I am getting 2 order forms with one cusotmer's information on it.  One sent from Michigan and one sent from Ohio South.  When I created the Michigan order form, I created the Ohio South first and used it as a copy to create the Michigan form.  So I know that may have something to do with it, I just don't know how to fix it.  Any information would be great.  Thanks.

     

    Kevin @ FD

  • Profile Image
    Goldo
    Answered on May 03, 2012 at 12:34 PM

    The issue lies with your Michigan form as it contains 2 notification setups. See image below. Removing what should not be there would solve the issue.

    Removing OHIO SOUTH Notification should do it.

    To remove it go to Setup & Embed > Email Alerts > OHIO SOUTH > Delete Email

    If you need assistance please let us know.