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    Calculation error on my form.

    Asked by Onondagaskiclub on October 20, 2016 at 07:43 PM

    We have a form that we are using to allow the members of our ski club to sign up for extras on one of our sponsored trips. The form has been working well until today when the calculated total on submitted forms at 11:39:12 and 13:26:25 for two of our members  had an extra $5.00 added to the total for the extras they selected. Then when another member submitted their form for extras at 14:08:33  the form correctly calculated their totals. During this time there have not been any edits made to the form. Could you please investigate and explain to me what happened.

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    JotForm Support

    Answered by Chriistian on October 21, 2016 at 01:46 AM

    I cloned your form and did some tests but I was unable to replicate the issue. The calculation seems to be working correctly on my test form. I also submitted the form and the calculated value was correct.

    It appears that the issue you encountered was a temporary glitch in the system. We apologize for the inconvenience that this has caused you. Please check your form and let us know if the issue still persists on your end. Thank you.