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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Problems

    Asked by Anees on May 03, 2012 at 12:46 PM

    After submitting the form, I do not receive an email of the form data nor do I receive a text notification.

    My form id is: 21225210445439

    I know its something small that it causing the problem.

    any help is much appreciated.

     

    V/R
    -Anees

  • Profile Image

    Answered by gori-mathew on May 03, 2012 at 01:16 PM

    Hi Anees,

    We apologise for the inconveniences this issue has caused you. I tried to make submission on this form and was successfully delivered without any issue. See the report below;

    Submission Date
    2012-05-03 13:06:33
    Full Name
    111 1111
    Contact Number
    (111) 111
    Delivery or Pick-up
    Delivery
    ORDER
    1111
    Time
    10:00 AM
    Day Requested
    Monday

    Please can youre- check and confirm that the notification emails set are valid and accurate, Try also to request your mail provider/ ISP to whitelist the Jotmail's IPs (see link below) especially on the second notification email

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    please lets know if this issue persists.

  • Profile Image

    Answered by yaboyanees on May 03, 2012 at 01:28 PM

    Ill try tomorrow. can you please complete the form so i can see if i get it in my inbox? My email is:

    MyMolcasalsa@yahoo.com

    thanks

  • Profile Image
    JotForm Support

    Answered by Goldo on May 03, 2012 at 01:51 PM

    I have successfully filled out the form. Let us know if you we're able to receive a notification.

  • Profile Image

    Answered by yaboyanees on May 03, 2012 at 02:19 PM

    no worries... it just sends me a text message. Yahoo may have a block from your emails or something. I can receive the text but not the email. No Problem

    thanks for the help