What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing last name

    Asked by phoenixequip on October 21, 2016 at 11:30 AM

    I was editing some areas of jotform, I am not sure what I did but when the form is filled out completely and I hit submit it is emailed to the address we set up and the subject line would look like this :

    NEW JOB: Jones- Fire / smoke - Sp Whitemarsh

    Now it does not show the last name on the subject line (see below) and I am not sure how to fix it so it shows like the subject line above.

    NEW JOB: - Fire / smoke - Service Master Allentown

     

     

    Please email info@phoenix2restore with response

  • Profile Image
    JotForm Support

    Answered by John_Benson on October 21, 2016 at 12:56 PM

    Please add {lastName} to the email subject in the email notifications. Here's how:

    1. Open your form. In the Form Builder, click the Emails button.

    2. Click the Edit button.

    3. Add the {lastName} in the Email Subject and click the Save button when you're done.

    Hope that helps. Let us know if you need further assistance.