What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my form stopped calculating?

    Asked by johnnixon on October 21, 2016 at 11:39 AM

    I set up my Jotform to calculate a score from the questions and it was working fine. I have had no changes to the form and it has stopped calculating on the recent forms as of the 20th. Can you please look into this and why.

    The link to the form is below.

    https://form.jotform.com/62726504355961

    Thank you,

    John Nixon

    Page URL:
    https://form.jotform.com/62726504355961

    JotForm and no changes href
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    JotForm Support

    Answered by Chriistian on October 21, 2016 at 12:49 PM

    I checked your form (https://form.jotform.com/62726504355961) but I was not able to replicate the issue. It seems that the field with calculation is working fine.

    Can you check again on your end and see if it is working now? Please note that the calculation will only be triggered when the Choose the Location field is filled since the calculation is setup using a condition.