What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    problem with form collapse field and required fields

    Asked by gorlando on May 03, 2012 at 03:11 PM

    i have several form collapse fields.


    i press submit, and there are required fields that are not entered, in two different sections.


    however, only one form collapse field lights up red and shows that there are required fields missing

    another collapse field does not light up, so there's no way for the user to know where the missing data is.


    for example, if i enter nothing, and go to the place order section, then check yes and click on pay now,

    only the Your Info collapse field lights up red, the delivery section, that has required fields, does not light up red.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 03, 2012 at 04:38 PM


    It seems you form is not yet completed. I checked it, and found that the width does not match yet the size of the fields, this make them unviewable, and some questions are not yet properly set. (still the default Click to edit...)

    A proper design or re-design of the form can make logical issues go away.
    Please update us once you have completed your form properly and we will assist you along the way.


  • Profile Image

    Answered by gorlando on May 04, 2012 at 10:02 AM

    making the fields smaller did not fix the problem.

    the issues you mention do not relate to the problem.

    the form still properly lights up unfilled required fields as red

    but the "collapse form" field does not light up red

  • Profile Image

    Answered by gorlando on May 04, 2012 at 11:57 AM

    seems to be working now.

    not sure why.

    i did remove a field from the offending section 

    and reinserted, and it works fine now.


    thank you.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 04, 2012 at 02:21 PM

    We are glad to know you got it sorted out. 
    Thank you for considering our service.