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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms not working

    Asked by kauseway on October 21, 2016 at 12:41 PM

    https://form.jotform.com/kauseway/book_now

     

    https://naturalcarecleaningservice.com/book-now/

    forms not working JotForm style size font
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    Answered by kauseway on October 21, 2016 at 01:02 PM

    It says in another test directly that the permission with infusionosft api.  Please fix this as soon as possible!

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    Answered by onecleanbean on October 21, 2016 at 01:20 PM

    Yes Please fix this. Help......
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    JotForm Support

    Answered by liyam on October 21, 2016 at 02:59 PM

    Hello kauseway,

    I just made a test on your form but I was not able to replicate the issue. Is this problem still happening on your end?

    Thanks.

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    JotForm Support

    Answered by liyam on October 21, 2016 at 03:04 PM

    Hello onecleanbean,

    In order for us to be able to assist you better, I have moved your concern into a new thread. We'll respond to your concern as soon as possible.

    Thanks.

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    Answered by kauseway on October 21, 2016 at 03:22 PM

    It is. I had to remove infusionsoft connection to get back to business.

     

    I just created another copy to reconnect infusionsoft: Clone of Book Now 1 (New Style)

     

    But I cant authenticate infusionsoft. I think there is a problem with your connection to infusionsoft api. You probably can test it on your own forms in a sandbox application with infusionsoft and see the same problem I am having.

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    Answered by kauseway on October 21, 2016 at 03:44 PM
    Yes. I removed the connection with infusionsoft because my company was down.
    ...
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    JotForm Support

    Answered by liyam on October 21, 2016 at 08:25 PM

    Thanks for the information, kauseway. We're glad to know you were able to figure out what's causing the problem on your form. Regarding Infusionsoft, I just tested a form to be integrated with it and found no problems. I also managed to make a submission properly. Can you try again and let us know if the problem persists?

    Thanks.