The form doesn't come to my e-mails

  • Profile Image
    kamrad
    Asked on October 22, 2016 at 07:18 AM

    I've created a new feedback form.

    As the receipt of the form I've given an e-mail zakaz@baltexcom.net and kamszcxw4@gmail.com

    Until October 20, all was OK and the form during the testing was getting to both e-mails.

    But on October 21 the form stopped coming to the e-mail zakaz@baltexcom.net.

    The system administrator checked on the mail server and added to exceptions noreply@jotform.com and noreply@formresponse.com

    But the form still does not come.

    The form comes 100% to GMail.

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    Создал новую форму обратной связи.

    В качестве получения формы указал адрес zakaz@baltexcom.net и kamszcxw4@gmail.com

     

    До 20 октября всё было нормально и форма при тестировании приходила оба адреса.

    Но 21 октября форма перестала приходить на адрес zakaz@baltexcom.net

    Системный администратор проверил на почтовом сервере и внёс в исключения адреса noreply@jotform.com и noreply@formresponse.com

    Но форма всё равно не приходит.

     

    На почту на gmail форма приходит 100%

  • Profile Image
    seth
    Answered on October 22, 2016 at 01:34 PM

    Hello,

    As I understand one of the mail addresses you entered can not get emails. I checked the mail address. It has been marked in the bounce list.

    I removed your mail address from the bounce list. Please check the issue and if the problem persists, contact us again.

    All the best.