What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The form doesn't come to my e-mails

    Asked by kamrad on October 22, 2016 at 07:18 AM

    I've created a new feedback form.

    As the receipt of the form I've given an e-mail zakaz@baltexcom.net and kamszcxw4@gmail.com

    Until October 20, all was OK and the form during the testing was getting to both e-mails.

    But on October 21 the form stopped coming to the e-mail zakaz@baltexcom.net.

    The system administrator checked on the mail server and added to exceptions noreply@jotform.com and noreply@formresponse.com

    But the form still does not come.

    The form comes 100% to GMail.


    Создал новую форму обратной связи.

    В качестве получения формы указал адрес zakaz@baltexcom.net и kamszcxw4@gmail.com


    До 20 октября всё было нормально и форма при тестировании приходила оба адреса.

    Но 21 октября форма перестала приходить на адрес zakaz@baltexcom.net

    Системный администратор проверил на почтовом сервере и внёс в исключения адреса noreply@jotform.com и noreply@formresponse.com

    Но форма всё равно не приходит.


    На почту на gmail форма приходит 100%

  • Profile Image
    JotForm Support

    Answered by seth on October 22, 2016 at 01:34 PM


    As I understand one of the mail addresses you entered can not get emails. I checked the mail address. It has been marked in the bounce list.

    I removed your mail address from the bounce list. Please check the issue and if the problem persists, contact us again.

    All the best.