What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are file uploads no longer being supported on my form?

    Asked by capearts on October 22, 2016 at 11:13 AM

    The problem is that our form is no longer accepting file uploads - when previously it has accepted pdfs, jpgs, docs, etc. We have had 7 individuals fill out the form properly prior to this arising yesterday afternoon, but expect most of our entrants to use the form in the next two-three days. How can I fix this error?

    Page URL:
    https://form.jotform.com/62515789462971

    Screenshot
    uploads problem next fill
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 22, 2016 at 03:56 PM

    I checked file extensions allowed on your form and I don't see the problem there:

    I tested your form as well, but it allowed me to upload all files I tried.

    Did that error happen more than once?

    Are you still experiencing this problem?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by capearts on October 22, 2016 at 04:16 PM

    Yes - I was first contacted yesterday about error from one person who received the error “You can only upload following files:” Since I had no issues with uploading before, I assumed the problem was on her end. Then, in the evening a second person sent an email and they had received the same error. After two complaints, I have tried the form numerous times myself and received the same error every time. Here is a screenshot I just took:

     
     
    I have cloned the form, which does not have the same issues with uploading. However, the link to the first form was shared previously and I would like it to still be usable if possible.
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 22, 2016 at 10:36 PM

    Hi,

    Our sincerest apologies. This should be fixed now.

    This was due to the latest changes on the file upload field resources but it has already been resolved by our devs. We were instructed to clear the affected user form's cache to sort this out which I just did in your form.

    Kindly check. Thanks!

  • Profile Image

    Answered by dunedinPhotogSoc on October 24, 2016 at 04:42 AM

    Hi,

    I am getting the same problem with a couple of my forms.  Users have been uploading images fine until yesterday and then they started getting the error: You can only upload following files:

    It seems that it is an intermittent, but I have just tested one of the forms myself and got the same error.  

    Can someone help please as we have people trying to upload files for a deadline tonight.

    Thanks!

     

  • Profile Image
    JotForm Support

    Answered by beril on October 24, 2016 at 07:49 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/969499

     

  • Profile Image

    Answered by multitrade on October 24, 2016 at 08:40 AM

    Salve io ho riscontrato lo stesso problema con tutti i formati di file
  • Profile Image
    JotForm Support

    Answered by Kiran on October 24, 2016 at 10:40 AM

    @multitrade

    Your question has been moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/969695

    Thank you!