What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was suspended - suspected to be used for phishing - please restore immediately

    Asked by Bob McDonald on May 04, 2012 at 02:36 AM

    My account has been suspended - suspected to be used for phishing.  This is not true.  I have used your product for years and now have it installed on 14 websites.  This is a very serious problem for me and my clients and I need my account restored asap.

    I have no idea what could have triggered the suspension.  At the time it occured I was following directions on JotForm to use the password question.

    Please advise immediate how my account may be restored.  My websites depend on JotForm 24/7.


    Bob McDonald

    Logikos Marketing


    Login: logikos

    Password: 123456

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    JotForm Support

    Answered by mliz on May 04, 2012 at 02:39 AM

    I have reactivated your account the forms should be working fine by now. It was suspected of Phishing and was autosuspended because of the Login form created, please note that Login forms can not be used with JotForm since membership feature is not supported.

    Thank you for understanding.