What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload files: able to get notification when uploaded files are failed

    Asked by bjaxform on October 23, 2016 at 03:17 PM

    Also for some uploads it generates various errors.  It seems the more files they add the more unreliable it is.  Is there a way to see these errors or be notified if there is an upload issue?  We only find out now if customer tells us and generally it frustrates them leading them to go somewhere else.

    upload error getting various file
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 23, 2016 at 03:41 PM

    I did some necessary actions regarding your account that should improve how your upload file field is working. But again, please be mindful that we can not guarantee that uploads, that are bigger than 100MB and uploaded by using multi upload option, will be stable. 

    Unfortunately, we don't have a tool that will notify you about failed uploads, you will be able to see it only through submissions.

    I understand your frustration, but with regular upload field, those are the limitations.

    Hope it clarifies a bit, but if you have additional questions please let us know.

    Thank you!

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    Answered by bjaxform on October 23, 2016 at 03:54 PM

    Hi Nik, well it's good to at least see jotform finally acknowledging that the product isn't stable for large files.  I've been mentioning for a long time that it's unreliable and it's as if I wasn't believed.  Seems like a good solution for some but not for us due to this issue.

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 23, 2016 at 04:05 PM

    I would rather say, again, that we just can not guarantee such a large uploads, so that's why the message. On the other hand, several of tests I did in past uploaded without any problems. 

    Anyhow, rest assured that our developer team is improving upload field feature day by day.

    Please let us know if we can be of any additional assistance.

    Thank you!

     

     

     

  • Profile Image

    Answered by bjaxform on October 23, 2016 at 06:16 PM

    Glad to hear improvements are being made.  Would be great to be able to be notified of failed uploads in the future so we know if a customer is having trouble.  This is somewhat mission critical stuff for our business.  Thanks

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    JotForm Support

    Answered by seth on October 24, 2016 at 02:07 AM

    Hello,

    The issue is escalated according to your request. Your request will be considered by our developers. If this feature is added to JotForm, you will be notified via this thread.

    Thank you.