What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded to Professional and it hasn't taken effect yet? How long does it take?

    Asked by CartonHouse on May 04, 2012 at 08:33 AM

    I've cleared my cache and cookies and still my account hasn't updated. Can you advise when this is likely to take effect?

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    Answered by moonzkie on May 04, 2012 at 01:55 PM


    We apologise for what this issue has caused you. To upgrade to a Professional subscription you will have to cancel the existing Premium package and then re upgrade to Professional.  

    Please feel free to contact us if you need any other assistance.