What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not able to upload files through upload field?

    Asked by acallforbart on October 24, 2016 at 11:35 AM


    I am having several people contact me saying the file upload function isn't working for both of my surveys. But, it is working for other people and for myself when I try to run test entries. How can I diagnose this problem?

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    JotForm Support

    Answered by Nik_C on October 24, 2016 at 02:35 PM

    We're sorry for the inconvenience you had. Our developers did some changes recently on upload field and that might cause this problem, but it is strange it is happening randomly. Anyhow, I did some necessary changes on your account, please test and let us know if you're still experiencing this problem.

    Unfortunately, there is no way to observe failed uploads.

    What you could do to improve user experience while uploading their files is to enable Multi-file upload:

    That way your users will be able to see the progress of uploaded files:

    Hope it helps.

    If you have any additional questions please let us know.

    Thank you!