What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why as a sub-user do I not have the same account settings as the owner?

    Asked by kkiste on October 24, 2016 at 02:18 PM

    I am a sub-user under a paid premium plan. I got an email saying that I'd used my 1000 daily API connections because I have a free account. If I am listed as a sub-user, why is my account free? It seems like I should have the same allotments as the paid account owner or at least share their total available submissions, views, etc. Thanks for your help. 

    settings sub-user
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    JotForm Support

    Answered by John_Benson on October 24, 2016 at 06:56 PM

    I checked your account and you're under the free plan. Keep in mind that sub-user can only manage the forms of the main account. They don't share or will be getting the same limit with the main account. Sub-users are independent account.

    Thank you for your understanding. If you have any other concern or question, feel free to contact us anytime.