Why as a sub-user do I not have the same account settings as the owner?

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    kkiste
    Asked on October 24, 2016 at 02:18 PM

    I am a sub-user under a paid premium plan. I got an email saying that I'd used my 1000 daily API connections because I have a free account. If I am listed as a sub-user, why is my account free? It seems like I should have the same allotments as the paid account owner or at least share their total available submissions, views, etc. Thanks for your help. 

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    John_Benson
    Answered on October 24, 2016 at 06:56 PM

    I checked your account and you're under the free plan. Keep in mind that sub-user can only manage the forms of the main account. They don't share or will be getting the same limit with the main account. Sub-users are independent account.

    Thank you for your understanding. If you have any other concern or question, feel free to contact us anytime.