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    PDF report not capturing new fields

    Asked by INN on October 24, 2016 at 05:14 PM

    Hey folks! 


    i've added some new questions to existing forms. I can see those questions when I view the form, and I can see the answers people have provided to those questions when I view the submissions. But when I "Get PDF" of those filled-out forms, the new questions and their answers are omitted from the PDF document. How can I remedy this? Thanks!!

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    JotForm Support

    Answered by jonathan on October 24, 2016 at 10:31 PM

    It seems that the PDF report of your form https://www.jotform.com/30585182991967 had been customized already. The modified/updated form fields was not captured to the custom PDF report.

    To fix this, delete the custom PDF report in your form Reports. This processed will reset the PDF report template to the default one. 

    You can test/check again the Get PDF option and check if the report is now fixed.

    Hope this help. Let us know if this did not resolve the issue.