What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Data not getting Recorded.

    Asked by TVRLS on October 24, 2016 at 05:30 PM

    Hello Team, 

    When I am using any text input area inside a collapse or I am hiding the text area(not sure of which is the reason), the data input in the text area is not getting collected in the submission.


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    Answered by TVRLS on October 24, 2016 at 05:47 PM

    Hey,I could figure out the solution. Thank you very much for the back end design too. I was just baffled about the settings page where to search for. While submitting it was deleting the hidden field, so I went to the Preference Settings and selected the option for NOT CLEARING THE CONTENT OF HIDDEN FIELDS WHILE SUBMITTING.



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    JotForm Support

    Answered by jonathan on October 24, 2016 at 10:41 PM

    Thank you for having the time updating us on the status and letting us know all is good! :-)

    Contact us anytime for any assistance you need on JotForm.