What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    setup account yesterday and can't create forms

    Asked by DeepSpring on October 25, 2016 at 07:59 AM


    I opened an account yesterday, here is the receipt:


    Your JotForm Inc receipt [#2857-7060]

    Can't get in to create forms, please fix or let me know what other information you need.


    Tana Dean

    Deep Spring Center

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    JotForm Developer

    Answered by Helen on October 25, 2016 at 08:34 AM

    Hi Tana,

    I checked your account and and forms. Your plan is "Bronze" and you can have 25 forms in total. You can use your 39 forms within no problem. If you create more forms, you have two options; firstly, you can upgrade your plan to create more forms. Or delete your forms and keep total form numbers under the 25.

    If you have any issue, feel free contact us.