Need password reset: not receiving the link on my email.

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    Karen Starkey 
    Asked on October 25, 2016 at 02:47 PM

    I have an account: financialassistance@hngirlscouts.org

    I changed the password a while back so that co-workers could use it when I'm out of the office. Of course, I forgot the password. I tried to reset it, but I haven't received the email that it's supposed to send for the reset.

     

    Is there any way you could reset it from there?

     

    Thanks!

  • Profile Image
    david
    Answered on October 25, 2016 at 06:56 PM

    I checked our logs and the password reset email for your account looks to have been sent successfully from our end.  Check your spam/junkmail folders to see if it has been filtered there.