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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need password reset: not receiving the link on my email.

    Asked by Karen Starkey  on October 25, 2016 at 02:47 PM

    I have an account: financialassistance@hngirlscouts.org

    I changed the password a while back so that co-workers could use it when I'm out of the office. Of course, I forgot the password. I tried to reset it, but I haven't received the email that it's supposed to send for the reset.

     

    Is there any way you could reset it from there?

     

    Thanks!

    email receiving office thanks forgot
  • Profile Image
    JotForm Support

    Answered by david on October 25, 2016 at 06:56 PM

    I checked our logs and the password reset email for your account looks to have been sent successfully from our end.  Check your spam/junkmail folders to see if it has been filtered there.