What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get my jot forms sent automatically to my email address or how can I get a notification when someone fills out a JotForm?

    Asked by bungalow968 on October 25, 2016 at 04:22 PM

    Hi-

    I just created a jotform and embedded it in an email campaign that I am doing with mailchimp.  I've tested the mailchimp email, clicked on and completed my jotform document and clicked done.

    The email address attached to my jotform account does not get a notification after I have completed the jot form, though in 'my forms' on the JotForm menu, I can see that the form has been completed. I've also set up some conditions for the form, that when someone fills out their first name, that it should send me an email.  Still no email received to notify me.

    I'm just wondering what setting I'm missing to get a notification email automatically sent to my own email address each time someone completes my form. Is this even possible?  Have I just missed a setting or am I required to login to jotform to check for form completions all the time??

    Thank you.

    Meg

     

    email OR sent how
  • Profile Image
    JotForm Support

    Answered by Kiran on October 25, 2016 at 10:09 PM

    I notice that your email address is in our bounce list and so you are not receiving emails to this address. I have removed it from the bounce list and you should be now receiving the notifications without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please check and let us know if the issue still persists. We will be happy to assist you further.