What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form cannot be displayed because of the error "Form is Disabled." However it is listed as "Enabled"

    Asked by investineducation on October 25, 2016 at 07:08 PM
    Page URL:
    https://form.jotform.com/62987118824164

    form is disabled enabled displayed cannot
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 26, 2016 at 02:29 AM

    I have checked your form and found out that it is in auto-suspension status. One of the forms in your account (that is in the Trash Folder) has an image of "Credit Card" logos in it. Our anti-phishing system detected that form and suspected it for phishing activities.

    I have deleted the image of credit card logos in the said form and reactivated your account.

    You can learn more about our terms with regards to phishing on this document: Terms-of-Use

    Thank you.