No email

  • Profile Image
    Asked on May 05, 2012 at 12:11 PM

    I finally got it to send me an email and a text message alert but now its not working again. It works when I submit it but not when others try to send an order. What gives?

    Any ideas?? Form: 21225210445439

  • Profile Image
    Answered on May 05, 2012 at 04:22 PM


    Can you please contact with you email provider and request them to add JotMail's IP Addresses to their whitelist.

    Hope this helps. If the said issue still persist, do let us know so we can further assist you.

    Thank you for using Jotform!

  • Profile Image
    Answered on May 05, 2012 at 10:37 PM
    I get an email when I fill out the form sometimes. I don't receive it when others do. My mother also gets a text notification on her phone but she did not receive anything. Both have worked at least once but they are not consistent. We both have different Internet providers. I don't know what she uses. I use qualitynet
    Anees Merzi
  • Profile Image
    Answered on May 06, 2012 at 05:14 AM

    We are really sorry for what this issue has caused you. Please can you clone this form and set the notification email to a different on like the one used for this account; a.m***

    Try to make submission and see if this works out!

    I have cloned your form and have successfully received notification to my email and jotform account too.