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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google spreadsheet integration stops

    Asked by IWCFOffice on October 26, 2016 at 11:56 AM

    I've started tracking our issues with google integrations.  I realize that within the last year we've had at least 3 forms that just stop being integrated--submissions are no longer being recorded on the google sheet.  They are forms that are long-term in standing that we haven't made any changes to.  Could you help me understand what would cause these breaks?  I would appreciate any ideas you have.  

    Thank you.  

    google spreadsheet stops
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    JotForm Support

    Answered by Mike on October 26, 2016 at 02:24 PM

    We had some temporary issues with the google spreadsheet integration which is most likely the reason of stopped syncing. To restore the spreadsheet syncing you can:

    1) Re-integrate your form with the google spreadsheet service. It will create a new spreadsheet with complete form data.

    2) If you need to update current spreadsheet, you can add some new field to the form or re-name any current form field. The integration will reset the spreadsheet with the next received submission.

    If you need any further assistance, please let us know.

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    Answered by IWCFOffice on October 26, 2016 at 03:04 PM

    I am curious if your "temporary issues with the google spreadsheet integration" happens occasionally? In my research we've had the exact same problem around the dates of 11/9/15 and 1/31/16. 

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    JotForm Support

    Answered by Mike on October 26, 2016 at 04:49 PM

    Unfortunately, it might happen since there are a lot of factors involved. Although, we keep working on making the service and integrations as stable as possible.

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    Answered by IWCFOffice on October 27, 2016 at 10:14 AM

    Thank you for the response.