What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.Net: PCI :: Error during transaction

    Asked by uwerner on October 26, 2016 at 12:14 PM
    I need help understanding this error 
    this is the error that my customers get when trying to follow through with a transaction.  How can this be fixed?


    PCI :: Error during transaction


    Page URL:

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    JotForm Support

    Answered by Mike on October 26, 2016 at 03:11 PM

    Thank you for contacting us.

    I have tested the Authorize.Net integration in sandbox mode and it appears to be working fine.

    We have now cleared your form caches on our end. Could you please let us know if the issue still persists?

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    JotForm Developer

    Answered by omur on November 16, 2016 at 07:47 AM

    Hello UWerner,

    I've also run a diagnostics check on your form and it seems to be working fine.

    If you have any other questions feel free to open a thread. 


    Thank you

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    Answered by Rebecca  on December 07, 2016 at 06:24 PM

    I am getting the same error

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    JotForm Support

    Answered by Kiran on December 07, 2016 at 10:12 PM


    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:


    Thank you!