What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my Stripe account connect

    Asked by Jenell323 on October 26, 2016 at 02:53 PM

    I'm trying to set up payment on my website through Stripe, but the form is not connecting to the Stripe account. When i click the Stripe Connect Link, it brings me to the new page where I'm asked to log into my Stripe account, but once I click "Connect My Stripe Account," it just says "Connecting" without ever actually completing the connection.


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    JotForm Support

    Answered by Mike_G on October 26, 2016 at 06:38 PM

    On the Stripe payment wizard, there is a blue "Connect with Stripe" button,

    Clicking that opens another window asking for your permission to allow Jotform to connect with your stripe account.

    When you click the "Sign in with Stripe to connect" button, the Stripe login page loads and you will be asked to log in your Stripe credentials.

    Once you successfully login your account you will again be redirected to another page to authorize access to your Stripe account with the following details that you also need to fill up.

    Are you not seeing the same process as above? Can you help us by giving us more information about the issue you're having, please? You can post a screenshot of what you're getting every time you try to your Stripe account to your form.


    We will wait for your response. Thank you.