What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom SMPT Senders Failing

    Asked by StudioBe on October 26, 2016 at 05:49 PM

    I have now had multiple submissions emails fail that are running on custom SMPT senders. Can someone please tell me when this will be fixed? This has been intermittent since the last time JF had a server failure. Please fix ASAP!

    smtp sender custom smtp
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    JotForm Support

    Answered by jonathan on October 26, 2016 at 10:59 PM

    According to your previous ticket here https://www.jotform.com/answers/958810-  the SMTP issue you had was fixed already.

    Can you please tell me the URL of your form that recently have the issue again. I will do further test and check. I need to determine first if issue still exist.

    Thanks.

     

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    Answered by StudioBe on October 31, 2016 at 01:05 PM

    Seems like this form tends to fail the most:

    https://form.jotform.com/42026200943948

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    JotForm Support

    Answered by KadeJM on October 31, 2016 at 04:14 PM

    I sent a test submission to see what would happen on my end but I couldn't replicate any issue since I received the email from your form with your custom sender address properly.

    If this is still a problem then may we know a few of the submissions that were showing in your account which had these had failed?

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    Answered by StudioBe on November 09, 2016 at 01:27 PM

    Once again, this form has failed today: https://form.jotform.com/42026200943948. Please fix JotForm, custom SMTP sender options are essential to our business.

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    JotForm Support

    Answered by Mike on November 09, 2016 at 05:12 PM

    Did you temporarily change the sender settings of your email autoresponders today? It seems that according to the logs, some of the emails were sent from our servers instead of your SMTP today. We can escalate a bug report ticket if the settings were not changed.