What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form preview in My Forms list is blank in IE11 browser

    Asked by iconadmin on October 27, 2016 at 12:36 PM

    I'm using internet explorer and when I try to view the form the pop up is blank

    Page URL:
    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%<br/>2Fform.jotform.com%2F63004419352246

    Screenshot
    IE11 IE browser
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 27, 2016 at 02:21 PM

    I tested the form pop-up in Mozilla Firefox, Google Chrome, Microsoft Edge, and Internet Explorer. Everything is working fine on my end. Here's some screenshot:

     

    Can you test it on another browser? Also, if you have any pop-up blocker please temporarily turn it off just for testing your form. It will also good idea to update your internet browsers. 

    Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by iconadmin on October 27, 2016 at 05:07 PM

    this only happens when I go to https://www.jotform.com/myforms/ and click "view form" the new tab pops up so I can view the form but it is blank.

    I've disabled my pop-up browser and tried a few other things but I cant fix it for some reason.

    This used to be fine, this has only been happening for the past week or so.

    I noticed that when the new tab comes up with the blank form the address is "https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fform.jotform.com%2F63004419352246

     

    not sure if this has anything to do with it, or if this is being caused by explorer.

     

     

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    JotForm Support

    Answered by jonathan on October 27, 2016 at 09:05 PM

    I was able to reproduce the issue on Windows 7 / IE11 browser only. When I preview the form in My Forms list, the new tab browser shows only an empty page.

     

    Were you using the same OS and browser? Please try also using a different browser to make it work.

    I will submit a bug ticket report to the higher team support.

    Wee will let you know here once fixed.

    Thanks.