Not receiving an email when forms submitted

  • Profile Image
    booksmakemesmilekristen
    Asked on October 27, 2016 at 08:58 PM

    I have had two submissions. Neither have showed up in my email account.

  • Profile Image
    seth
    Answered on October 28, 2016 at 01:33 AM

    Hello, 

    I checked your submissions' email log. You seem to have received the emails. 

    Could you please check your spam mail folder and if the emails are there, checked them as not spam? If you can't find the emails at spam folder, please contact us again. 

  • Profile Image
    seth
    Answered on November 02, 2016 at 11:18 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.