What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving an email when forms submitted

    Asked by booksmakemesmilekristen on October 27, 2016 at 08:58 PM

    I have had two submissions. Neither have showed up in my email account.

    email receiving Submissions email account in
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    JotForm Support

    Answered by seth on October 28, 2016 at 01:33 AM

    Hello, 

    I checked your submissions' email log. You seem to have received the emails. 

    Could you please check your spam mail folder and if the emails are there, checked them as not spam? If you can't find the emails at spam folder, please contact us again. 

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:18 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.