What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is my form disabled?

    Asked by rmrdirectv on October 27, 2016 at 11:16 PM
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    JotForm Support

    Answered by seth on October 28, 2016 at 02:37 AM

    Hello,

    Your account had been suspended because of phishing. Our system detects forms that collects critical information. Your forms were designed to collect credit card information. This is forbidden. I deleted the fields that the credit card information is being collected.

    Your account is activated. Please be sure that your forms are in line with our Terms of Use. If they are not your account would be suspended again.

    Thanks for your understanding. 

    Regards.