What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Dynamic Dropdowns Widget is not working?

    Asked by dadavewatson on October 28, 2016 at 04:57 AM

    Hi 

    I use Dynamic Dropdown in a few of my Forms and it is a vital aspect of functionality of the Forms.

    From last night there seems to be a problem with this widgets functionality.

    Please investigate and correct - this is urgent as the inputs from team members are currently hampered.

    Thanks

    Dave

     

    Page URL:
    https://form.myjotform.com/61074022764551

    dropdowns My Forms dynamic widget
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    JotForm Support

    Answered by Nik_C on October 28, 2016 at 05:10 AM

    I tested your form and I couldn't replicate this issue you're describing:

    As you can see Dynamic drop-down is working properly.

    Could you please check and let us know if the issue persists?

    Thank you!

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    Answered by dadavewatson on October 28, 2016 at 05:14 AM

     

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    Answered by dadavewatson on October 28, 2016 at 05:15 AM
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    Answered by dadavewatson on October 28, 2016 at 05:17 AM

    I am testing it Chrome, Firefox and Android.  

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    Answered by dadavewatson on October 28, 2016 at 05:18 AM

    Android now working but no joy on Laptops and desktops.

    Have asked team members to reboot, re logon and try again

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    JotForm Support

    Answered by Nik_C on October 28, 2016 at 05:38 AM

    I tested again with the other drop-down it is still working for me:

    Please test and let us know if it is working for you as well.

    We'll wait for your response.

    Thank you!

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    Answered by jpszusza on October 28, 2016 at 06:01 AM

    Its seems we have all the same problem since yesterday with lot of dns widget !

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    JotForm Support

    Answered by Nik_C on October 28, 2016 at 06:16 AM

    @jpszusza

    I see you have a thread opened here. Please address your concern there so we can assist you with your problem and avoid any confusion.

    Thank you!

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    Answered by dadavewatson on November 11, 2016 at 06:49 AM

    Over the past week , the issue has not re occured - thank you

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    JotForm Support

    Answered by Kiran on November 11, 2016 at 08:18 AM

    Great @dadavewatson. Thank you for letting us know that the widget is working fine. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you!