Problem with Submissions

  • lysko
    Asked on October 28, 2016 at 10:38 AM

    Hello! We can't see feild vailues in submissions besides ID, TIME and IP fields.

    Fields empty in Excel and CSV extracts too.

     

    Can you help us?

    Page URL: https://form.jotformeu.com/62975670809369
  • John_Benson
    Replied on October 28, 2016 at 12:52 PM

    If I understand you correctly, you're having a blank data in your submissions except ID, TIME, and IP fields.

    I was not able to replicate the issue. I cloned your form and I was able to receive all the data. Here's a screenshot:

    Problem with Submissions Image 1 Screenshot 30

    This is most likely happening because the "Europe Datacenter" option is not enabled on your account. Here is how to enable it:

    Go to your https://eu.jotform.com/myaccount/data page. Enable the option here:

    Problem with Submissions Image 2 Screenshot 41

    I noticed that you're a sub-user, you need to do this also to the main account. Please check this and see if the issue still persists.

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime.