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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with Submissions

    Asked by lysko on October 28, 2016 at 10:38 AM

    Hello! We can't see feild vailues in submissions besides ID, TIME and IP fields.

    Fields empty in Excel and CSV extracts too.


    Can you help us?

    Page URL:

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    JotForm Support

    Answered by John_Benson on October 28, 2016 at 12:52 PM

    If I understand you correctly, you're having a blank data in your submissions except ID, TIME, and IP fields.

    I was not able to replicate the issue. I cloned your form and I was able to receive all the data. Here's a screenshot:

    This is most likely happening because the "Europe Datacenter" option is not enabled on your account. Here is how to enable it:

    Go to your https://eu.jotform.com/myaccount/data page. Enable the option here:

    I noticed that you're a sub-user, you need to do this also to the main account. Please check this and see if the issue still persists.

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime.