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    Data in the textarea field are not saved when the form is submitted to Google Site page

    Asked by RobertKRice on October 28, 2016 at 12:56 PM

    This relates to issue "Not all entered fields are transmitted when form is transmitted" to which you replied 28/09/2016 from jotformforum_943422@interlogy.com

    I've started a new thread as I am unable to find the previous one searching either by the text string or the number 943422. It would save time in future if you could tell me how I could have found it

    The issue was that

    "A required field which was filled prior to a successful submission was not shown as filled in the email sent to the user or the form owner (Propagation Information)"

    After much trial and error I discovered that this issue does not affect text boxes but consistently affects text AREA boxes where a Hint Example text has been provided. I was able to cure the problem by removing all the Hint Examples in the Text Area boxes, but I'd rather not have had to do this as the alternative of Hover Text has too small a font size.

    The behaviour looks to me to be a simple bug which it would be great if you could ask your developers to fix.

    Your proposed workaround of using iFrames was no good as (surprisingly) it seems impossible to get iFrames to work on Google sites - there is some chat about this in the Google forum

     

    Page URL:
    www.passifloracultivars.org/application

    problem boxes required field style size
  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2016 at 03:07 PM

    Here's the thread: https://www.jotform.com/answers/943422-Not-all-entered-fields-are-transmitted-when-form-is-submitted.

    You have to go to our forum homepage: https://www.jotform.com/answers. Click "My Questions" button to view your list of threads:

     

    Is there any way you could duplicate the form and add back the hint text?  Embed the form after and share with us the page URL so we can check.

    You could also try this from Google Sites: https://www.jotform.com/help/19-Adding-Form-to-Google-Sites

  • Profile Image

    Answered by RobertKRice on October 29, 2016 at 04:44 PM
    Dear Welvin
    I've looked at cloning the form to help you, but feel nervous that
    something might go wrong - if you look at some of the questions I've
    sent over the last few months, you'll see I have had quite a lot of
    problems, mostly resolved with the help of you and your colleagues. But
    I thinks my description of the problem should be good enough to enable
    your developers to confirm and fix it. But if they do wish to see it in
    action, they are the experts and welcome to clone my form (for that
    purpose only). Alternatively, if they follow the history of the form,
    and go back to when I first posted this query, they should be able to
    see the issue live. They can then move forward and see how I fixed it,
    or do so for themselves
    I hope this helps
    best wishes
    Robert
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 29, 2016 at 06:06 PM

    I understand. What I'm trying to imply is to clone the form, use the clone form and embed it on another page on your website. Share the page URL here so this way, we can test the behavior of the form on Google Site. Anyways, I'll do this on my end and let you know for my findings. 

    I think there is a conflict in the page or simply the hint text fails to disappear when someone types the answer. I need to verify this before submitting a ticket to our developers. Again, I'll let you know.