What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications are not being sent after form submission

    Asked by usapartyrental on October 28, 2016 at 08:01 PM

    My form (https://form.jotform.com/jsform/60657976194168) is not sending out any email notifications, after form submission. The problem started today. Yesterday it was working fine. Nothing has been changed in the form. 

    Can you please check and fix the problem. Thanks. 


    Page URL:

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    Answered by usapartyrental on October 28, 2016 at 08:22 PM

    I double checked this issue, the submission notifications are being sent, but now they are being sent to the spam folder. If there a way to prevent these notifications being sent to the spam folder?



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    JotForm Support

    Answered by Mike_G on October 29, 2016 at 11:28 AM

    I would like to apologize for any inconvenience this is causing you. I have checked your form and I saw that your email notifications are set up properly. I also noticed that 3 out of the 5 email notifiers are going to be sent only if conditions are met.

    I suggest you contact your email service provider and check why the emails ended in your email spam folder. 

    Also, below is a guide that you can follow to troubleshoot problems with regards to receiving email notifications:


    Thank you.

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:10 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.