Email notifications are not being sent after form submission

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    usapartyrental
    Asked on October 28, 2016 at 08:01 PM

    My form (https://form.jotform.com/jsform/60657976194168) is not sending out any email notifications, after form submission. The problem started today. Yesterday it was working fine. Nothing has been changed in the form. 

    Can you please check and fix the problem. Thanks. 

     

  • Profile Image
    usapartyrental
    Answered on October 28, 2016 at 08:22 PM

    I double checked this issue, the submission notifications are being sent, but now they are being sent to the spam folder. If there a way to prevent these notifications being sent to the spam folder?

     

    Thanks

  • Profile Image
    Mike_G
    Answered on October 29, 2016 at 11:28 AM

    I would like to apologize for any inconvenience this is causing you. I have checked your form and I saw that your email notifications are set up properly. I also noticed that 3 out of the 5 email notifiers are going to be sent only if conditions are met.

    I suggest you contact your email service provider and check why the emails ended in your email spam folder. 

    Also, below is a guide that you can follow to troubleshoot problems with regards to receiving email notifications:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Thank you.

  • Profile Image
    seth
    Answered on November 02, 2016 at 11:10 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.