What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications not working

    Asked by gregseares on October 30, 2016 at 07:36 PM

    i stopped receiving email notifications on Wednesday the 25th, but found them in my spam folder. But As of today they are not even showing up in my spam folder. I just tried submitting one right now as a test and it still does not show up. I checked under History for the email activity, and it says the emails were sent. 

    Page URL:
    https://form.jotform.com/60186779024158

    email notifications email Emails checked and
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    Answered by gregseares on October 30, 2016 at 07:51 PM

    Nevermind, turns out a filter that I had set up for another jotform was archiving the email and it wasn't showing up in my search. You can close this out.

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    JotForm Support

    Answered by owen on October 31, 2016 at 02:55 AM

    We are glad that it is sorted out on your end. 

    Please contact us whenever you need assistance. We will be glad to help you.