What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A Problem with The Site?

    Asked by spiderwebs on May 07, 2012 at 01:13 PM

    Hello

    I have just upgraded to a Premiun account with jotform. Today I tried to create a new form. Having chosen 'Blank' it saved it to 'My forms', however it would not let me edit the title of the form or add any fields?

    Is there a problem with ther Joform site? please advise asap.

    Thank you.

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    Answered by AtacanC on May 07, 2012 at 01:23 PM

    I've just tried to create a new form and i wasn't able to reproduce the said issue. Which browser are you using? Did you also test it on different browsers? Can you please clear your browser's cache too?

    We'll be waiting for your response.

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    Answered by spiderwebs on May 07, 2012 at 02:07 PM

    Browser = IE9

    Cleared cache - still does not work. Over the last 6 months I have produced many form on my Free account. Only from yesterday when I upgraded top Premium has this problem started. it will let me edit existing forms ok but not any new forms

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    JotForm Support

    Answered by Goldo on May 07, 2012 at 02:34 PM

    Can you try it once more please as I have cleared your form caches. Would it also be possible for you to try using a different browser and let's see if your able to able to do things normally.

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    Answered by spiderwebs on May 07, 2012 at 02:51 PM

    Hi

    I have now installed Firefox and it seems to be working ok. Many thanks.

    Just one final thing. I have made a new  form but I can not remember how to select the email address that the form should be sent to once 'submit' is clicked?

     

     

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    JotForm Support

    Answered by Goldo on May 07, 2012 at 03:07 PM

    Go to Setup & Embed > Email Alerts > Add New Email > Notification Email.

    Then change the recepient E-mail.