What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't get submissions' email notifications.

    Asked by omwhr on October 30, 2016 at 11:49 PM

    It looks like you fixed it so that I receive surrender forms but I'm stil not receiving asoption apocations and foster applications.  Thank you!

    Getting not getting and receive thank receiving
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    JotForm Support

    Answered by seth on October 31, 2016 at 06:03 AM

    Hello,

    I checked your email log. You have received 8 submissions on 30.10.2016. All the emails related to these submissions are sent to your email address. Please check your email box spam folder. Mark these emails as not spam. If the issue persists after that please contact us again.

    Regards.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:52 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.