- maineventsecurityAsked on October 31, 2016 at 09:41 AM
Hi, All of our forms have lost the signatures! It is showing an 'x' or broken image logo
Why are they not showing, please help
- JotForm SupportemilyAnswered on October 31, 2016 at 09:53 AM
Your thread was duplicated. We have answered your question in your other thread.
Thank you for your concern.
- JotForm SupportcandyAnswered on October 31, 2016 at 09:55 AM
I've cloned your form in order to test it on my side. I was able to replicate the issue. Also, my submission had broken signature image as the following screenshot:
So that, I've forwarded this issue to our software developer team. As soon as they'll solve this issue, we are going to inform you via this thread.
- maineventsecurityAnswered on October 31, 2016 at 09:58 AM
Thanks, Do you know what timeframe this will be done in?
- JotForm SupportcandyAnswered on October 31, 2016 at 10:00 AM
Our developers are working on it now. I don't know the timeframe but, we will inform you.
- JotForm SupportcandyAnswered on October 31, 2016 at 10:04 AM
The issue has been solved now.
Please check; if you need any help, let us know.