Signatures are not showing on completed forms

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    maineventsecurity
    Asked on October 31, 2016 at 09:41 AM

    Hi, All of our forms have lost the signatures! It is showing an 'x' or broken image logo

    Why are they not showing, please help

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    emily
    Answered on October 31, 2016 at 09:53 AM

    Your thread was duplicated. We have answered your question in your other thread.

    https://www.jotform.com/answers/976160-None-of-the-signatures-are-showing-on-completed-forms#1

    Thank you for your concern.

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    candy
    Answered on October 31, 2016 at 09:55 AM

    Hello,

    I've cloned your form in order to test it on my side. I was able to replicate the issue. Also, my submission had broken signature image as the following screenshot:

    So that, I've forwarded this issue to our software developer team. As soon as they'll solve this issue, we are going to inform you via this thread.

    Thanks.

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    maineventsecurity
    Answered on October 31, 2016 at 09:58 AM

    Thanks, Do you know what timeframe this will be done in?

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    candy
    Answered on October 31, 2016 at 10:00 AM

    Our developers are working on it now. I don't know the timeframe but, we will inform you.

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    candy
    Answered on October 31, 2016 at 10:04 AM

    Hello,

    The issue has been solved now.

    Please check; if you need any help, let us know.

    Thanks.