What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Signatures are not showing on completed forms

    Asked by maineventsecurity on October 31, 2016 at 09:41 AM

    Hi, All of our forms have lost the signatures! It is showing an 'x' or broken image logo

    Why are they not showing, please help

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    JotForm Support

    Answered by emily on October 31, 2016 at 09:53 AM

    Your thread was duplicated. We have answered your question in your other thread.

    https://www.jotform.com/answers/976160-None-of-the-signatures-are-showing-on-completed-forms#1

    Thank you for your concern.

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    JotForm Support

    Answered by candy on October 31, 2016 at 09:55 AM

    Hello,

    I've cloned your form in order to test it on my side. I was able to replicate the issue. Also, my submission had broken signature image as the following screenshot:

    So that, I've forwarded this issue to our software developer team. As soon as they'll solve this issue, we are going to inform you via this thread.

    Thanks.

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    Answered by maineventsecurity on October 31, 2016 at 09:58 AM

    Thanks, Do you know what timeframe this will be done in?

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    JotForm Support

    Answered by candy on October 31, 2016 at 10:00 AM

    Our developers are working on it now. I don't know the timeframe but, we will inform you.

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    JotForm Support

    Answered by candy on October 31, 2016 at 10:04 AM

    Hello,

    The issue has been solved now.

    Please check; if you need any help, let us know.

    Thanks.